All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority.
If you did not receive the product within the estimated time, please Contact Us. If you received the wrong product Contact Us and we will investigate. If you do not want the product you’ve received, you may request a refund but you must return the product at your expense and the product must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QuadCopterDroneStore.co.uk (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.quadcopterdronestore.co.uk
*You can submit refund requests within 10 days after the estimated period for delivery has expired or after shipment has been received (,or which ever comes first). You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days, once the product has been returned and assessed for damages &/ faults.
Please note; Not all products can be returned due to supplier policies.
If for any reason you would like to exchange your product. You must Contact Us first within 10 Days of receiving the product, and we will guide you through the steps. You may request an exchange but you must return the product at your expense and it must be unused. The product shall assessed for damages &/ faults, before any exchanges are approved.
Please note; Not all products can be exchanged due to supplier policies.
Please do not send your purchase back to us unless we authorise you to do so.
All approved refunds and exchanges will incur a £35 administration fee.